Retail Sales Associate Interview Questions

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Interview Questions

Retail Sales Associate Interview Questions

Successful Retail Sales Associates possess a mix of great personality, teamwork, and strategy. No one likes to feel chased around a store or watched like a hawk. It’s awkward, right? Or worse, when you are looking for help but there is no sales associate to be found. Are they hiding?

Most people appreciate sales associates who are attentive and provide genuine advice when requested. They impress customers and more likely to bring them back. Think about the ideal representation of your company’s brand. What traits and qualities would a person need to represent this brand well?

When you hire for this position, look for people-people who are delightful to be around but also dedicated. Identifying a great fit for this role means looking for determination and strategic thinkers who can be responsible and professional. This role doesn’t typically require a lot of experience. You’ll want someone who takes the job seriously but can also have a bit of fun.

Here are some other fantastic questions we suggest for hiring a Retail Sales Associates:

  • What do you know about our company and products?
  • If you had to pick only three words to sum up our brand, which ones would you choose and why?
  • Why do you want to work for us?
  • Why do you think you’d be a great fit for this position?
  • Have you ever worked in retail before? Tell me the two most important things you learned from this experience?
  • What is the main thing you need to accomplish in every customer interaction?
  • Tell me about a time you had to deal with a difficult customer complaint. How did you handle it?
  • What does ‘the customer is always right’ really mean?
  • If we hire you, how long do you plan to work with us?
  • What is sales strategy? Can you think of an example of a sales strategy that might work for our company?
  • What does good customer service look like?
  • You observe a coworker being rude to a customer. What would you do?
  • Which is more important: speedy, efficient service, or taking as much time as needed to help a customer?
  • Would you comfortable completing POS purchases and returns?
  • Tell me about a time you worked hard to exceed a personal goal.
  • What role do you think competition plays in a sales associate team?
  • Our sales associates represent our brand. What do you think the ideal representative of our brand is like? What traits and qualities should they exemplify?


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