Personal Banker Interview Questions

---

Personal Banker Interview Questions

Personal Bankers work closely with customers. Customer service and professionalism are essential in this role. Ask interview questions about interpersonal communication skills and motivation. Chose the candidate you feel displays the best people skills and who will provide excellent service to your customers.

Here’s some fantastic interview questions we suggest for hiring a Personal Banker:

• What appeals to you the most about this position?
• How will you maintain excellent customer relationships?
• Do you have any work experience in the retail banking industry?
• How has your previous work experience helped to prepare you for this role?
• What do you think will be the most challenging aspect of this position?
• Do you have any customer service experience? Please elaborate.
• What do you know about the services and products we offer?
• How would you handle a customer complaint?
• Tell me about a time you used your problem-solving skills to solve a complicated issue at work.
• How is this role similar to a sales position? How is it different?
• Tell me about a time you experienced excellent customer service. How will you model this encounter in your interactions with our customers?
• Where do you see yourself in five years?
• How will you ensure a confused or hesitant customer understands a product? How will you know?