Customer Service Representative Job Description

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Customer Service Representative Introduction:

Are you a people-person? We’re looking for a patient, customer-oriented, conversation-loving person, for our Customer Service Representative role. Delivering above-average customer support is extremely important to our company mission, so you'll be filling a crucial role.

You'll work in cooperation with our sales team and product manager to provide an excellent holistic experience with ________. Look forward to bonding with our customers and helping us build relationships that truly demonstrate how much we care.

Customer Service Representative Responsibilties:

This role reports to our Sales Manager. Tasks will include:

• Respond to customer service inquiries in a timely and professional manner
• Assist in onboarding of new customers
• Engaging with customers to ensure they are satisfied
• Communicating customer feedback to management
• Proactively seek opportunities to engage with new and existing customers to improve their experience with our platform
• Identify and troubleshoot technical issues. Work with our development and product managers to resolve any issues and relay updates back to the customer.
• Present benefits of our product and service offerings

Customer Service Representative Qualifications:

• High school diploma or equivalent
• Post-Secondary study in Business, Sales, or Marketing considered an asset, but not required
• 1 or more years of previous experience in customer service is considered a strong asset
• Organization abilities and multitasking
• Professional, concise and engaging communication- both written and verbal
  
  

Customer Service Representative Core Skills:

• Time management skills
• Teamwork
• Email writing
• Interpersonal Communication skills
• Problem-solving skills
• Proactive thinking
• Empathy
• Phone Communication
• Positive attitude
• Attention to detail
• Listening

Alongside Pro Tip:

Customer Service Representatives work on the ‘front-lines’ of your business, interacting with valuable customers. Without great quality customer service, your company may experience serious churn, complaints, a bad reputation, and less growth overall. Hiring for this role requires you to identify friendly and engaging people who put others first and can calmly navigate a variety of customer service interactions. Finding someone who is attentive, a problem-solver, and a great team player is crucial when building a strong customer service team.