Collection Specialist Job Description

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Collection Specialist:

We are looking for a patient and strong-willed individual to fill our Collection Specialist position. You would be responsible for collecting unpaid dues from clients in a professional manner. This position requires patience as we understand that paying unpaid dues can be stressful for our clients. Stress management and professionalism will be keys to success in this position.

Collection Specialist Responsibilties:

This position reports to the Operations Manager. Responsibilities may include the following:

• Interacting with customers in-person and on the phone
• Collecting unpaid dues from clients
• Handling large amounts of money
• Helping clients create payment plans
• Additional projects as required
  
  

Collection Specialist Qualifications:

• High school diploma or equivalent
• Strong communication skills
• Ability to manage conflict
• Confidentiality
• Stress management
  
  

Collection Specialist Core Skills:

• Conflict management
• Customer service
• Stress management
• Communication
• Attention to detail