Brand Ambassador Job Description

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Brand Ambassador Introduction:

Do you enjoy meeting others and find yourself regularly attending social events? Do you understand the impact of a great brand? Are you engaging and friendly, yet professional? If so, our Brand Ambassador position could be perfect for you. We want someone who will have fun in this role, and who actually believes in our brand and products.

The Brand Ambassador will spend the majority of their time interacting with our customers and potential investors on the phone, online, and in-person. Your primary task is to ensure our brand is consistently displayed and accessible to our target market. You would work to ensure our brand is viewed positively. Like to travel? The Brand Ambassador role requires you to attend various social events, such as fundraisers, job fairs, and other social gatherings around North America.

Brand Ambassador Responsibilities:

In this role, you will report to the Head of Public Relations. Responsibilities will include:

• Engaging with prospective and existing customers in a professional and friendly manner
• Representing our brand at promotional events and other marketing initiatives
• Acting as a subject matter expert for our brand
• Communicating with potential investors
• Responding to customer questions and concerns in-person, by phone, and via social media
• Promoting our brand via our social media accounts
• Recording customer feedback and relay them to the marketing team
• Attending events outside of office hours
• Other duties as required
  
  

Brand Ambassador Qualifications:

• Post-secondary education focusing on Business, Marketing, or Public Relations
• 1 or more years of experience in a similar role considered a strong asset
• Strong interpersonal skills and a friendly, warm personality
• Valid driver’s license and own form of transportation
• Ability to work on a variable schedule
• Strong organizational skills
• Ability to work independently
  
  

Brand Ambassador Core Skills:

• Customer service
• Marketing
• Telephone communication
• Problem-solving
• Presentation skills
• Trade shows
• Writing ability
• Professionalism
• Interpersonal communication
• Social media
• Flexibility

 

Alongside Pro Tip:

When hiring a Brand Ambassador, you’ll want to find someone who is willing to live and breathe your brand. Create a job posting that is exciting and shows how great the opportunity is. You’ll want candidates to apply who will believe in your brand as much as you do, and be excited about representing it every day.